Head of Customer Success

About Aura Cloud

Aura Cloud is a leading cloud-native banking platform that enables financial institutions to launch and operate modern banking services quickly. Our platform plays a critical role in our customers’ digital transformation journeys, supporting core financial operations with the highest standards of security, stability, and performance.

Founded in 2019, Aura Cloud has built a strong reputation within the Nordic and Baltic financial services sector. Our growth strategy is focused on long-term customer partnerships, sustainable expansion, and delivering measurable value to our clients. As we continue to expand into new European markets, we are looking for an experienced Head of Customer Success to join our Stockholm office.

The Opportunity

As Head of Customer Success, you will lead our Customer Success team and play a key role in ensuring that customers achieve their business goals through the Aura Cloud platform.

You will oversee customer onboarding, service implementation, ongoing customer success initiatives, and strategic account engagement. Working closely with customers, product owners, engineering teams, and senior stakeholders, you will ensure successful project delivery while building long-term, trusting relationships.

This is a high-profile leadership role that combines customer engagement, delivery excellence, people leadership, and strategic thinking.

Key Responsibilities

• Lead and develop the Customer Success team, which consists of Product Owners and Customer Success professionals.
• Lead successful onboarding and implementation projects for both new customers and new services for existing customers.
• Establish and monitor customer success metrics to measure customer outcomes and the business value delivered through the Aura platform.
• Build strong relationships with customer stakeholders, including executive-level decision-makers.
• Identify customer needs and turn them into opportunities that support their business growth and success.
• Ensure effective planning, coordination, and execution of onboarding and delivery activities across multiple customer projects.
• Manage cross-functional dependencies between customer teams, product specialists, and engineering teams across multiple regions.
• Identify, mitigate, and proactively manage project and delivery risks.
• Maintain governance structures through regular customer meetings, reviews, and escalation management
• Lead Agile delivery practices, including sprint planning, stand-ups, retrospectives, and continuous improvement initiatives.
• Work closely with global teams to ensure efficient delivery and operational excellence.

What We're Looking For

Required Experience

• At least 15 years of experience leading complex IT or technology projects.
• At least 10 years of experience in banking, financial services, core banking, lending, payments, or related financial technology environments.
• A proven track record of leading customer onboarding and implementation projects for financial institutions.
• Experience managing long-term relationships with enterprise B2B customers.
• Strong understanding of banking processes across retail, SME, and corporate banking.
• Hands-on experience with large-scale banking transformations, migrations, or platform implementations.
• Proven ability to manage multiple customer projects, priorities, and stakeholders simultaneously.
• Experience working in Agile development environments.
• Experience working with distributed and offshore teams in global delivery organizations.
• Excellent written and verbal communication skills in English.

Leadership Profile

We are looking for a leader who combines a strong customer focus with operational excellence.

You build trust naturally, communicate confidently with senior stakeholders, and foster alignment across teams and functions. You are energized by solving complex challenges, thrive in a fast-paced environment, and know how to balance strategic thinking with hands-on execution.

You have a proven track record of developing people, building high-performing teams, and fostering a culture of accountability, collaboration, and customer success.

Why Join Aura Cloud?

• Join a growing fintech company with an established market position and long-term customer relationships.
• Work with leading financial institutions across the Nordic region and Europe.
• Play a key role in shaping the future of Customer Success within the organization.
• Collaborate with highly skilled teams across product, engineering, and customer-facing functions.
• Join a company dedicated to sustainable growth, profitability, and long-term value creation.

Language: English (required). Knowledge of additional Nordic or European languages is considered an asset, but is not a requirement.

Application

Does this opportunity sound interesting to you? Please submit your application in the form of a resume by clicking the “Apply Here” button.

Applications will be reviewed on an ongoing basis, and interviews will be conducted on an ongoing basis, so we encourage you to apply as soon as possible.

Due to GDPR, we do not accept applications via email.

For more information, please contact HRM’s Recruitment Consultant, Mio Emanuelsson, mio.emanuelsson@hrmab.se, or Axel Stubbing, axel.stubbing@hrmab.se.